The simple keys to successful communication (without the assumptions).

One of the most common places in which I’ve seen communication fall down is when the communicator assumes that the reason that their message hasn’t been received and embraced is simply not their fault, and more often than not it’s the recipient’s fault. Let’s take a simple email communication as an example. There have been … Continue reading The simple keys to successful communication (without the assumptions).

Innovative business ideas for 2020: Newsletters. Yes, seriously.

In the latest from the ‘what is old is new again’ file (and for good reason because they work): Newsletters. Yep, remember those things that were once emailed out at the same time each and every week and we all read diligently? Newsletters are great for businesses, and there are some very good reasons as … Continue reading Innovative business ideas for 2020: Newsletters. Yes, seriously.

The dangers of disciplining employees before you know them.

“Consider this email your verbal warning.” As comical as this may sound – after all how can a verbal warning be delivered by email? – this line is taken from an actual disciplinary email I came across recently sent to an employee by their manager. The situation was that the employee had made an error … Continue reading The dangers of disciplining employees before you know them.